Complaints Management ISO 10002

Overview

The Complaints Management Scheme specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction in a satisfying way within your business.

A good Complaints Management System is one of the crucial requirements for successful businesses when managing and understanding customers’ needs.

The Complaints Management standard helps organizations of all types to identify, manage and understand how successfully they deal with their customer’s complaints. Some examples of complaints are:

Poor quality of service
Inadequate handling of complaints
Poor communication both before and during the complaint handling process

Who can certified?

The Complaints Management Certification can apply to organizations of all sizes, in the private, public and voluntary sectors, regardless of the nature of their activities or the nature of the business.

How to certify your System

Application for certification by Organization.
The applicant must present written documentation of the fulfillment of the requirements.
The certification body appoints auditors.
The auditors inspect the work done at the organization.
After  successfully completing the steps 1-4, the applicant obtains a certificate with the authorization to carry the mark of conformity. The certificate is  valid for three years, as long as the requirements for the maintenance of the certificate are fulfilled.
Re-audit yearly, to verify the effective and universal quality of the service.

Why Certify?

Certification creates Trust

An independent institute certifies that a product, a service or person has been certified, fulfills the requirements of the respective standard and its quality is continuously monitored. This creates trust, also with your customers.

Set yourself apart

By being certified by an independent institution, you win competitive advantages. Thereby gaining the advantage over your competitors.

High Quality Standards

A certification indicates quality. With a valid certificate, you affirm your customers and business associates of the quality of your products and services.

Privileged Supplier

Certificates are often required for the (public) allocation of contracts. Take advantage of the chance to eventually belong to a group of privileged suppliers.

Use these Advantages to Ensure your Businesses Success

Put the reference to your certification on your business papers and media of communication in order to make it public, thereby strengthening your customers' trust in your products and services.

For details about this service, please contact Vericert Certification